Oakwood Aesthetic Skin Care (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products through our Shopify store, book an appointment through GlossGenius, contact us, or receive services at our studio.

Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

• Name
• Email address
• Telephone number
• Billing and shipping addresses

Order and Transaction Information

• Products purchased or considered
• Order history
• Billing and shipping details
• Payment and transaction information

Payments are processed securely by Shopify, GlossGenius, and their authorized payment processors. We generally do not directly receive or store complete payment-card numbers.

Appointment and Client Information

When you schedule or receive a service, we may collect:

• Appointment dates and services requested
• Communication preferences
• Consultation and intake information
• Relevant skincare concerns, sensitivities, allergies, product use, and treatment history
• Service notes, recommendations, and purchase history
• Photographs, only when provided or taken with appropriate permission

Please do not submit information through an unsecured contact form or email that you do not want transmitted electronically.

Device and Website Information

When you visit our website or online store, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Time zone and approximate location
• Pages, products, or links viewed
• Referring websites or search terms
• Interactions with the Site

This information may be collected through cookies, log files, pixels, tags, web beacons, and similar technologies.

How We Use Your Information

We may use personal information to:

• Schedule, confirm, manage, and provide appointments
• Send appointment reminders and service-related communications
• Process payments and fulfill product orders
• Arrange shipping and provide tracking information
• Maintain appropriate client and transaction records
• Personalize services and product recommendations
• Respond to questions and customer-service requests
• Prevent fraud and protect the security of our business
• Improve our website, services, products, and client experience
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send promotional emails or text messages when you have chosen to receive them

You may unsubscribe from promotional emails using the link provided in the message. You may opt out of promotional text messages by replying STOP. Opting out of marketing will not prevent necessary transactional communications, such as order confirmations or appointment reminders.

How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

• Shopify, which powers our ecommerce store and processes online transactions
• GlossGenius, which supports appointment scheduling, client communications, client records, and payment processing
• Shipping carriers and fulfillment providers
• Email, text-message, website-hosting, analytics, and marketing providers
• Professional advisers, such as accountants, attorneys, and insurers, when reasonably necessary

These providers may process information according to their own privacy policies and contractual responsibilities.

You can review:

• Shopify Consumer Privacy Policy
• GlossGenius Privacy Policy

We may also disclose information when required by law, to respond to lawful requests, to prevent fraud or harm, or to protect our legal rights.

We do not sell personal information for monetary compensation.

Cookies and Analytics

Our website and Shopify store may use necessary, functional, analytics, and advertising cookies. Cookies help operate the Site, remember preferences, understand website activity, and evaluate marketing performance.

You may adjust cookie permissions through your browser or through any privacy-preference tools displayed on the Site. Disabling certain cookies may affect website functionality.

If Google Analytics or advertising services are enabled, those providers may collect information about your interactions with the Site according to their own privacy policies.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to request that we:

• Provide access to certain personal information
• Correct inaccurate information
• Delete eligible personal information
• Explain how information has been used or disclosed
• Honor applicable marketing or privacy preferences

Some requests may be limited when information must be retained for legal, tax, accounting, fraud-prevention, appointment, or transaction purposes. We may need to verify your identity before completing a request.

To submit a privacy request, contact us at oakwoodaestheticskincare@gmail.com.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and client records, fulfill transactions, resolve disputes, enforce agreements, and meet legal, tax, accounting, insurance, and regulatory obligations.

Retention periods may vary according to the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and online store are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate permission.

A parent or legal guardian must provide information and consent when scheduling services for a minor.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. The revised policy will be posted on this page with an updated effective date

Effective Date: August 18, 2026

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