Privacy Policy

Oakwood Aesthetic Skin Care

This Privacy Policy describes how Oakwood Aesthetic Skin Care (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website or Shopify store (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages or products viewed

  • Websites or search terms that referred you to the Site

  • How you interact with the Site

We refer to this information as Device Information.

We collect Device Information using:

Cookies
Data files placed on your device that include an anonymous unique identifier. Learn more at http://www.allaboutcookies.org.

Log files
These track actions occurring on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

Web beacons, tags, and pixels
Electronic files used to record how you browse the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect information including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (securely processed through Shopify and payment processors)

  • Email address

  • Phone number

We refer to this information as Order Information.

When we refer to Personal Information, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping

  • Provide invoices and order confirmations

  • Communicate with you about orders

We may also use this information to:

  • Screen orders for fraud

  • Improve our website and services

  • Provide marketing communications if you opt in

Device Information helps us:

  • Analyze website traffic

  • Improve the customer experience

  • Evaluate marketing performance

Sharing Your Personal Information

We share Personal Information with trusted third parties to help operate our business.

Examples include:

Shopify – Our ecommerce platform
https://www.shopify.com/legal/privacy

Google Analytics – Website analytics
https://www.google.com/intl/en/policies/privacy/

Opt-out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

We may also share information if required by law or to protect our legal rights.

Behavioral Advertising

We may use your Personal Information to provide marketing communications or targeted advertisements.

You can opt out here:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Digital Advertising Alliance
http://optout.aboutads.info

Do Not Track

Our Site does not alter data collection practices in response to Do Not Track browser signals.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

Please contact us if you wish to exercise these rights.

Data Retention

We retain Order Information for our records unless you request deletion, or unless retention is required for legal or tax purposes.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

Contact Us

Oakwood Aesthetic Skin Care
2209 Acorn Dr
Dayton, OH 45419
United States

oakwoodaestheticskincare@gmail.com

Refund & Return Policy

Due to the nature of professional skincare products, all sales are final unless a product arrives damaged or defective.

We want you to be satisfied with your purchase. If you receive a damaged or defective item, please contact us within 7 days of delivery.

To request assistance, please email:

oakwoodaestheticskincare@gmail.com

Include:

  • Your order number

  • Description of the issue

  • Photo of the damaged product

If approved, we may offer:

  • A replacement product

  • Store credit

  • Refund for the damaged item

Items must be:

  • Unused

  • In original packaging

  • Reported within 7 days of delivery

We do not accept returns for:

  • Opened skincare products

  • Used products

  • Change of mind purchases

Shipping costs are non-refundable.

Shipping Policy

Orders are typically processed within 2–5 business days.

Once your order ships, you will receive a tracking number by email.

Shipping times vary depending on your location and carrier but typically range from:

  • 3–7 business days within the United States

We currently ship within the United States.

Oakwood Aesthetic Skin Care is not responsible for:

  • Carrier delays

  • Incorrect shipping addresses provided at checkout

  • Lost or stolen packages after delivery confirmation

If your package is lost in transit, please contact us and we will assist in filing a carrier claim.

Terms of Service

By visiting our Site and purchasing products, you agree to the following Terms of Service.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Site without written permission.

Product Information

We strive to display accurate product descriptions and images. However, we cannot guarantee that colors, packaging, or product appearance will appear exactly the same on all devices.

Products sold through our store are intended for personal use only and not for resale.

Skincare Disclaimer

Our skincare products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers should consult a medical professional before using products if they have:

  • Known allergies

  • Skin conditions

  • Medical concerns

Individual skin responses may vary.

Pricing & Payments

Prices are subject to change without notice.

We reserve the right to cancel orders if pricing errors occur.

All payments are securely processed through Shopify and its authorized payment providers.

Limitation of Liability

Oakwood Aesthetic Skin Care shall not be liable for any damages resulting from the misuse of products purchased through the Site.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page.